What is the Full Form of SLA ?

SLA - Service Level Agreement


Service Level Agreement is a part of a service contract held between the Company and Customer. The term is most commonly used while talking about a contract between network service provider and customer, usually in measurable terms.

SLAs commonly include segments to address : performance measurement, customer support, level of warranty covered, kind of services supported, disaster recovery etc.

Some of the measurable terms of SLA include :-

  • Minimum percentage of time for which the site remains operational.
  • Slabs of penalty in case of downtime
  • Creation of performance benchmark
  • Total number of users that can be served simultaneously
  • Customer and Technical support in case of network failure.
  • Real Time Statistics regarding network usage.

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